Support Center Encryption What happens if I forget my encryption passphrase?

What happens if I forget my encryption passphrase?

If you forget your encryption passphrase - Your encrypted data will be unusable. Forever. 

This is the way zero-knowledge encryption works - The only person who can access the files is the person who knows the encryption passphrase.

This is why we highly recommend using something memorable as your encryption passphrase - Making something long, complex and hard to remember, easy to forget is not the important part here - Your passphrase gets converted client-side into a secure 256-bit encryption key for your data. 

So choose something you will remember!
124 people found this article helpful

Get more help


Contact Us Community

Signup Now!

And get 10GB FREE Cloud Storage

Get Started